2017/2018 FAQs

General Information

• Does the Mountain Collective offer buddy benefits?
• How does the third bonus day work?
• Is it worth it to purchase the Mountain Collective Pass if I only visit one destination?
• Are there any blackout dates for redeeming my first two days or 50% off tickets?
• What do I get when I join the Mountain Collective?

Mountain Collective Technology

• What is an RFID card, and how do I benefit from it.
• Which Mountain Collective resorts use RFID cards?

Purchasing 50% Lift Tickets

• How do I purchase a 50% off ticket at each destination?
• Can I buy more than one Mountain Collective Pass for myself?

Redeeming a Mountain Collective Pass

• How do I request advanced passes?
• How do advanced pass requests work?
• Can I transfer unused ski days to my Mountain Collective Pass next year?
• Can I purchase 50% off days before I use my two free days?
• How do I redeem my Mountain Collective Pass?

Purchasing a Mountain Collective Pass

• What forms of payment are currently accepted for the Mountain Collective pass?
• Can I purchase my Mountain Collective pass in foreign currency?
• How much does the Mountain Collective pass cost?
• Can I purchase the Mountain Collective Pass while at a destination?
• Where can I purchase the Mountain Collective pass?
• Why am I receiving an error when entering my birthdate?

Mountain Collective Customer Support

• How do I contact Mountain Collective Customer Support?

Terms and Conditions

• Is the Mountain Collective membership transferable to another skier if I'm unable to use it after I've made my purchase?
• What is the refund policy for the Mountain Collective Pass?

Multi Resort Destinations

• In regards to Alta/Snowbird, Aspen Snowmass, Squaw Valley/Alpine Meadows, Ski Banff-Lake Louise-Sunshine, Ski Queenstown-Coronet Peak-The Remarkables, and Sun Valley do I get two free days of skiing at each mountain?
• What 50% off lift ticket applies at multi mountain resorts?
• What are multi resort destinations?

Protect Our Winters

• What Is POW?

Summer Benefits

• Are There Any Summer Benefits For Mountain Collective Passholders?

Insurance Information

• Why Can’t You Answer My Mountain Collective Pass Insurance Question?
• How Do I File A Claim?
• Is There Help While I'm On The Slopes?
• What Is Covered By Pass Insurance?

Lodging Benefits

• What lodging deals are offered to Mountain Collective Passholders?

Alta

• Where is Alta Located?
• General Info About Alta
• What ticket qualifies for 50% off?

Aspen Snowmass

• Where is Aspen and its Associated Mountains Located?
• What tickets qualify for 50% off?
• What ski resorts are included in the Aspen Snowmass destination?
• General Information About Aspen Snowmass

Banff Sunshine Village

• Is the shuttle service available to pass holders at Ski Banff-Lake Louise-Sunshine?
• What tickets qualify for 50% off?
• General Information About Banff Sunshine Village

Ski Queenstown-Coronet Peak-The Remarkables

• What tickets qualify for 50% off?
• General Information about Ski Queenstown-Coronet Peak-The Remarkables

Jackson Hole

• Where is Jackson Hole located?
• What Tickets Qualify For 50% Off?
• General Information about Jackson Hole

Lake Louise

• Is the shuttle service available to pass holders at Lake Louise?
• What tickets qualify for 50% off?
• General information about Lake Louise

Mammoth

• What tickets qualify for 50% off?
• Where Is Mammoth Located?
• What Ski Resorts Are Included In the Mammoth Destination?
• General Information About Mammoth

Revelstoke

• What tickets qualify for 50% off?
• Where Is Revelstoke located?
• General Information about Revelstoke Mountain Resort

Snowbasin

• Where Is Snowbasin Located?
• What Tickets Qualify For 50% Off?
• General info about Snowbasin

Squaw Valley / Alpine Meadows

• Where Is Squaw Valley / Alpine Meadows Located?
• What Tickets Qualify For 50% Off?
• Unfollow What Ski Resorts Are Included In The Squaw Valley / Alpine Meadows Destination?
• General Information About Squaw Valley/Alpine Meadows

Snowbird

• Where Is Snowbird Located?
• What Ticket Qualifies For 50% Off?
• Snowbird

Sugarbush

• Where Is Sugarbush Located?
• What Tickets Qualify For 50% Off?
• Unfollow General Information About Sugarbush

Sun Valley

• Where is Sun Valley located?
• What Tickets Qualify For 50% Off?
• What Ski Resorts Are Included In The Sun Valley Destination?
• Unfollow General Information About Sun Valley

Taos

• Where is Taos Located?
• What Tickets Qualify For 50% Off?
• General Information About Taos Ski Valley

Telluride

• What Tickets Qualify For 50% Off?
• Where Is Telluride Located?
• General Information About Telluride

Thredbo

• Where Is Thredbo Located?
• What Tickets Qualify For 50% Off?
• When Is My Mountain Collective Pass Valid At Thredbo?
• General Information About Thredbo

Valle Nevado

• How Do I Redeem My Mountain Collective Pass At Valle Nevado?
• General Information About Valle Nevado

Hakuba Valley

• What Hakuba Valley Lift Ticket Will I Receive With My Mountain Collective Pass?
• Is There A Shuttle Service Available To Pass Holders At Hakuba Valley Japan?
• How Do I Redeem My Mountain Collective Pass At Hakuba Valley?
• General Information About Hakuba Valley

Chamonix

• What Chamonix Lift Ticket Will I Receive With My Mountain Collective Pass?
• How Do I Redeem My Mountain Collective Pass At Chamonix?
• General Information about Chamonix

Niseko United

• What Niseko United Lift Ticket Will I Receive With My Mountain Collective Pass?
• How do I redeem my Mountain Collective Pass at Niseko United?
• General Information About Niseko United